Escalation Chart


Escalation Chart

STPI is staffed 24 x 7 Hrs by Technical Staff for providing On-Line support to the Customers problems. They are also responsible for notification and escalations to the appropriate management personnel after a certain time frame as defined below:

Escalation
Escalation LevelService AffectingContact PointConcerned PersonContact Details
1stImmediateHelpdeskShift Engineer0120-2450401, 0120-2470441,444 +91-9810105565 noida.techsupport@stpi.in
2ndTwo HoursTechnical SupportMr. Sunil Sharma
Ms. Mamta Mehra

0120-2470430 , 9871398817
sunil.sharma@stpi.in
0120-2470433 , 9811035479 mamta.mehra@stpi.in
3rdFour Hours
Dy. Director
Mr.Rakesh Kumar Verma
0120-2470505, 7042961578 rakesh.verma@stpi.in
4thSix Hours
Additional Director
Mr. Ganesh Nayak
0120-2470509, 9997375656 ganesh.nayak@stpi.in
5thEight HoursDirectorMr. Rajneesh Agrawal0120-2450502, 9818610076 rajneesh@stpi.in
Click Here to Download Service Support & Escalation Matrix