24x7 Helpdesk


24 x 7 Helpdesk Management

STPI having 24*7 state of art Network Operations Center (NOC) to continuously monitor the SoftNet services and deliver the committed service uptime of 99.9%.

Features of the Helpdesk
  1. Round the clock online & onsite support by dedicated skilled staff.
  2. Contact over mobile upto the Director is available in case of emergency. In emergency situation all escalations are ready for support.
  3. Escalation are built into fault monitoring System.
  4. All the Customers are facilitated with the Online Monitoring of their link utilization through CACTI software. For the internet traffic monitoring online traffic monitoring , Traffic monitoring server developed in-house at STPI, generates link utilization reports which can be seen by the customer on-line.
  5. Monthly reports for the uptime for all customers is generated using the Fault Report Management System (FRMS), developed in-house at STPI. These monthly reports are sent to the customers on request.